Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items: Gift cards and Treatments
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or used for reasons not due to our error Any item that is returned more than 30 days after delivery
Refunds (if applicable)Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 913 Gilmore Ave, Burnaby BC, V5C 4S2, Canada
GiftsIf the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a credit will be added to your account.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
ShippingTo return your product, you should mail your product to: 913 Gilmore Ave, Burnaby BC, V5C 4S2, Canada
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
ACU-KLENZ is a home-use product designed for acne skins, including cystic inflamed acne, anywhere on the face or body. This prevents pores from clogging by slowing down the shedding of cells inside hair follicles which help to prevent acne.
Formulated with calming Aloe Extract to reduce redness and inflammation, ACU-KLENZ encourages pore cleansing and sebum control. ACU-KLENZ is designed to fight acne-causing bacteria leaving you with clean and clear skin.
ACU-KLENZ is popular amongst teenagers or adults who cannot attend treatments on a regular basis. It is suitable for clients with clogged and congested skin who are starting a skin revision program as it will control breakouts while the skin is being cleaned out. ACUKLENZ is Benzoyl Peroxide, Paraben, and Sulfate free.
Mix a pea-sized amount with water in your hand or in a small bowl with your DMK Fan Brush.
Massage in with dampened fingertips avoiding direct eye contact.
Rinse thoroughly with water.
Salicylic Acid – Aids in the correction of abnormal desquamation that occurs in acne-prone skin. Salicylic Acid is a beta-hydroxy acid, the benefits to acne include, causing cells of the epidermis to shed properly. Penetrates the oil-filled pores and then exfoliates any dead skin cells that have built up inside. This helps to reduce irritation and inflammation, while also breaking down whiteheads and blackheads.
Aloe Vera – Greatly reduces swelling, inflammation, and redness associated with acne.
Panthenol – Vitamin B5 contains antimicrobial properties that are crucial to controlling the growth and spread of bacteria. Rebalances oil production. B5 increases Coenzyme A, which is involved in the metabolism and breaking down of sebum.