Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items: Gift cards and Treatments
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or used for reasons not due to our error Any item that is returned more than 30 days after delivery
Refunds (if applicable)Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Sale items (if applicable)Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 913 Gilmore Ave, Burnaby BC, V5C 4S2, Canada
GiftsIf the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a credit will be added to your account.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
ShippingTo return your product, you should mail your product to: 913 Gilmore Ave, Burnaby BC, V5C 4S2, Canada
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Formulated with Lactobacillus to feed the microflora, this cleanser thoroughly cleans the skin while encouraging the microbiome to rebalance quickly afterwards.
Cleansing the skin thoroughly without also stripping it of its natural and healthy microflora, EnbiomentTM Cleanser leaves the skin feeling soft and hydrated. Designed with gentle cleansing agents derived from botanical sources and a natural preservative system this cleanser will not make the skin feel tight and unprotected. Instead it disrupts the skin’s protective microbiome as little as possible while still working to remove debris, dead cells, and makeup. The secret to this formulation is the inclusion of lactobacillus, a probiotic which feeds the good microflora so the microbiome is able to rebound quicker after each cleansing.
Note: If you are needing to do a double cleanse to remove makeup or your At-Home Enzyme Masque you can perform the first cleanse with Deep Pore, Milk Cleanser, or Mediterranean Pearls, before performing the second cleanse with EnbiomentTM Cleanser to help restore the skin’s microbiome. Always follow with the EnbiomentTM Mist and EnbiomentTM Serum, finishing with your normal Home Prescriptive regime.
Professional direction: Massage a pea-size amount of EnbiomentTM Cleanser mixed with water into a lather on the skin, before rinsing off thoroughly with water. Avoid direct contact with the eyes.
- Olive Oil (Olea Europaea)
- Lactobacillus (Rye Flour Ferment)
- Snow Mushroom Extract (Tremella Fuciformis Sporocarp)
- Cornflower Extract (Echinacea Angustifolia)
- Rhodiola Rosea Root Extract
- All natural preservative system