GlyMed Gentle Facial Wash
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items: Gift cards and Treatments
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or used for reasons not due to our error Any item that is returned more than 30 days after delivery
Refunds (if applicable)Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 913 Gilmore Ave, Burnaby BC, V5C 4S2, Canada
GiftsIf the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a credit will be added to your account.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
ShippingTo return your product, you should mail your product to: 913 Gilmore Ave, Burnaby BC, V5C 4S2, Canada
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Our number one preferred cleanser for in-treatment and homecare. Gentle Facial Wash is a paraben-free cleanser with 10% Glycolic Acid that jumpstarts skin cells, promoting the desquamation process and enhancing the penetration of treatment products. Glycolic Acid helps to combat aging, improves acne, lightens, and brightens the skin. This cleanser provides anti-aging and exfoliation benefits and is gentle enough to use on even the most sensitive skin.
Benefits: Deep Cleanses | Minimizes Pores | Reduces Hyperpigmentation | Purifies | Preventative
Recommended For: All skin types, particularly acne, aging, and hyperpigmentation.
Concerns: Preventative | Fine Lines & Wrinkles | Hyperpigmentation | Acne | Large Pores & Uneven Texture |
Treatment Preparation | Rosacea
How to Use:
Home Care: Dispense 1 pump and emulsify with water to create
a foam. Gently massage into the area being cleansed. Do not use
as an eye makeup remover. Rinse with tepid water. Generally
recommended for once a day use but reduce or increase use as
In-Clinic: Use as a 2nd cleanse to thoroughly prepare the skin for
treatment. Dispense 1-2 pumps and emulsify with water to
create a foam, massage onto the skin for 1-2 minutes then
10% Glycolic Acid: Promotes light exfoliation, visibly reducing the
appearance of pores and wrinkles, breaks up cellular cohesion
and removes surface dryness.
Ammonium Lauryl Sulfate: A gentle effective cleansing agent
derived from coconut.
Glycerin: A humectant with strong water-binding properties.
Increases hydration and enhances the skin barrier function.
Ammonium Lauryl Sulfate, Aqua (Water), Glycolic Acid,
Cocamidopropyl Betaine, Glycerin, Glycol Stearate, Sodium
Hydroxide, Diazolidinyl Urea, Citric Acid