General FAQ’s

Where are you located?

We are located near 732 Davie St. Vancouver by appointment only.

Can I return or exchange skincare products bought from your website?

Yes, you can return or exchange skincare products if you meet the following conditions: Our return policy lasts 30 days. If 30 days have passed since your purchase, we are unable to offer a refund or exchange.

To qualify for a return or exchange, the item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note that gift cards, treatments, and treatment packages are not eligible for returns or exchanges.

If you meet these criteria and wish to request a return or exchange, please contact us by email at hello (at) or through the contact form at the bottom of this page.

Can I change my mailing address or cancel my order?

We will always do our best to help, however, we cannot guarantee any changes once your order has been placed and cannot make any changes once your order has been shipped.

Please contact us by email at hello (at) or through the contact form at the bottom of this page.

What is the cost of shipping? How long does it take?

Shipping is a flat rate of $15 across Canada which takes the standard 3-5 business days to arrive once you receive your tracking number.

Where do you ship?

We ship products anywhere in Canada.

I am a brand interested in partnership, who do I email?

Please contact us by email at hello (at) or through the contact form at the bottom of this page.

Treatment FAQ’s

I couldn't find availability on your booking site. Do you have a waitlist?

Yes, you can join our waitlist through our online booking site by following these steps:

  1. Log into your My Account portal.
  2. Click on Upcoming Appointments in the left sidebar menu.
  3. Then click on Add a Waitlist Request.

This will allow you to input your waitlist preferences.

What does "downtime" after a treatment mean?

"Downtime" after a treatment refers to the recovery period needed where your skin might show temporary side effects like redness, swelling, or peeling. During this time, it's important to follow post-treatment care instructions and possibly limit social or professional engagements until the skin heals and returns to normal.

How often should I come in for a facial treatment?

The frequency of facial treatments can vary based on your skin type and goals, but typically, it's recommended to come in for a facial once every 4 to 6 weeks. This schedule helps maintain the health and appearance of your skin by addressing issues as they arise and enhancing overall skin condition.

What are the benefits of combining your skincare products with in-clinic treatments?

  1. Enhanced Results: The treatments make your skin more receptive to our products, leading to greater improvements.
  2. Tailored Care: Our experts customize both treatments and home care products to target your specific skin concerns effectively.
  3. Prolonged Benefits: Regular in-clinic treatments boost the effectiveness of our products, prolonging their benefits and enhancing overall skin health.
  4. Expert Guidance: Regular consultations with our professionals help optimize your skincare routine for the best possible outcomes.

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